Important Information About Your Device

Connectivity
You are connected to Australia’s largest mobile network, your My LifeWatch accesses the Telstra network. If you have mobile phone signal reception in your area, then My LifeWatch will work for you.

Your device arrives with the SIM card included and activated, ready to use straight out of the box.

Completing The Client Emergency Information 
Please ensure you have completed the Client Emergency Contact Information form. 

The information provided via this form relates to the users contact details, medical and special requirements as well as parties to contact during an emergency. Failing to complete this form may inhibit our teams ability to respond to you during an emergency.

Excessive Usage
If it becomes apparent that how you use the alarm is causing higher than planned charges, we will contact you to offer a different plan or to transfer the account into your name so you can manage the costs of your alarm.