EMS Provided SIM
Stay reliably connected with a EMS provided SIM service, purpose-built to power your safeTwear Pendant and MyLifeWatch alert systems.
Operating on the trusted premium retail Telstra 4G network, we ensure your medical alert device is ready whenever you need it most—whether at home or on the go.
From: $20.00 / month
What’s Included:
✅ Full Coverage: 4G connectivity across Australia’s most reliable network.
✅ Essential Monitoring: Enables 24/7 professional monitoring and instant emergency alerts.
✅ Easy Setup: Your first 3 months of SIM service are included with your device purchase.
✅ Monthly or Annual payment options available.
Note: An active EMS Provided SIM is required to maintain 24/7 monitoring and full functionality of your medical alert system.
Do I have to have a SIM?
Yes, an active EMS Provided SIM is essential for your device to function properly. It enables 24/7 emergency monitoring, GPS tracking, and instant communication with our call centre. Without the correct SIM the device cannot send alerts or provide the safety features it’s designed for; only an EMS provided SIM will work.
How easy is it to set up the device and SIM?
Very easy! Your device comes pre-configured with the EMS provided SIM already installed and activated. All you need to do is charge it and turn it on—no technical know-how required. Our support team is always available if you need a hand.
Do I need to install or activate the SIM myself?
No, there’s nothing for you to do. The EMS provided SIM is fully set up and ready to use when your device arrives, ensuring a hassle-free start.
What happens if I don’t renew my SIM service?
Without an active EMS provided SIM service, your device will not be able to send alerts or connect to the monitoring centre, reducing it to a non-functional state for emergencies.
Can I use my own SIM card?
For safety and reliability, we require the use of our EMS provided SIM service, which is pre-configured and tested with our monitoring systems.
What if I travel outside of Australia?
Currently, our SIM service and monitoring are only available within Australia. We recommend consulting us before travel for device safety.
Can my family get alerts or updates?
Yes! With your permission, the 24/7 response team will contact your family in an emergency.
What kind of health monitoring does it offer?
My LifeWatch can track vital signs like heart rate, blood oxygen and daily activity, giving you helpful insights into your wellbeing. You can also share this info with your doctor or family if you’d like.
Is the service available everywhere in Australia?
My LifeWatch uses nationwide mobile networks and GPS tracking, so it works wherever you are—city, coast, or countryside.
