Refunds and Returns Policy

My LifeWatch offers a 14-day refund policy. The 14 days begin once you receive your My LifeWatch medical alert device.

We highly recommend you install and test the equipment as soon as possible. If you are not completely satisfied, you may return the equipment to us within those 14 days to receive a full refund. Be sure to email info@mylifewatch.com.au within 14 days from date of purchase.

This refund policy does not apply to goods which show wear and tear, are damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition and packaging.

My LifeWatch will not be responsible for parcels lost or damaged in transit. All postage and insurance costs are to be paid by the buyer.

For assistance, please call us on 1300 208 939